The Swiss Lounge at Basel-Mulhouse EuroAirport, Switzerland, is
today celebrating victory in the prestigious Priority Pass Lounge of the
Year Awards. The lounge has been named best in the world by members of
Priority Pass, the world’s largest independent airport lounge access
programme.
Announcing the results, Jonathan French, head of brand, Priority Pass,
said: “As we celebrate over 20 years of offering Priority Pass to global
travellers, we are delighted to present this award to the Swiss Lounge
and congratulate them on this excellent achievement. They have
consistently delivered an outstanding experience and have distinguished
themselves ahead of over 600 worthy competitors in the eyes of our
members. Priority Pass members, who are the world’s most frequent
travellers, expect high levels of quality, innovation, customer service
and business acumen from their service providers. This award is a true
reflection of those accomplishments.”
Daniela Schädler, station manager, Swiss-Lounge Basel-Mulhouse added: “Our customers are obviously happy with the services provided
by our Service and Welcome Desk Staff - the lounge ambiance, openness
and architecture plays an important role too. Our lounge guests have
reflected their satisfaction with the service we offer with their vote,
which we are very thankful for.”
Schädler continues: “Besides continuous improvement, our main goal at
Swiss-Lounge is to maintain a high standard of quality while being
competitive in such a demanding and ever changing industry. Listening to
our customers and making adequate and appropriate changes to
accommodate their needs ultimately leads to achieving the customer
satisfaction we aim for. This award is proof that we are moving in the
right direction and we are delighted to receive it.”
The Priority Pass Lounge of the Year Awards, established in 2005, are
designed to recognise service excellence amongst the lounges in the
Priority Pass programme. The Swiss Lounge was singled out for honour
amongst more than 600 other airport lounges globally, and with the award
based on over 40,000 ratings made by Priority Pass members from around
the world - discerning, frequent travellers who know a thing or two
about travel - this accolade has come from an impeccable source.
The spacious Swiss Lounge was nominated for its size, design and
exclusive atmosphere. With a vast glass dome allowing natural light to
flood in, the ambience is designed specifically with relaxation in mind.
There are 200 seats and 40 places at the bar spread over 1,700 square
metres. The lounge also has showers available. The Business Centre, with
dedicated space to work, has an eCorner with internet, computers and
W-LAN. Hot and cold buffet snacks are offered with an extensive
selection of drinks. VIP guests are received in a separate VIP area.
Celebrating its 20th anniversary this year, Priority Pass has millions
of members worldwide. The programme provides frequent travellers with
airport lounge access, irrespective of their class of travel, airline
flown or existing membership in an airline loyalty programme. Founded in
1992 with 55 lounges in 49 countries, Priority Pass today offers access
to more than 600 airport lounges in over 300 cities in more than 100
countries.
Previous winners of the Priority Pass Global Lounge of the Year Award
include the Continental President’s Club in Houston, USA, the SUMAQ VIP
Lounge in Jorge Chavez International Airport, Lima and the Finnair
Lounge in Helsinki.
There were a total of nine winners in the Priority Pass 2012 Lounge of the Year Awards:
Global Award: Swiss-Lounge, Basel-Mulhouse
Regional Awards:
Europe: Swiss Lounge, Basel-Mulhouse (Global winner)
North America: Alaska Airlines Board Room, Seattle
Latin America and Caribbean (LAC): American Admirals Club, Rio
Africa/Middle East: Menzies Aviation Shongololo Lounge, Johannesburg:
Asia Pacific: Travelers’ Lounge, Hong Kong – East Hall
Best Staff: The Yorkshire Premier Lounge, Leeds Bradford
Best Refreshments: Dilmun Lounge, Bahrain
Best Business Facilities: No.1 Gatwick, North Terminal, London Gatwick
FACTFILE:
Priority Pass is part of the Priority Travel Group, a division of the
Collinson Group, specialising in the international travel clubs and
services sector. Priority Pass was launched in 1992 with the objective
of providing frequent travellers with airport lounge access,
irrespective of their class of travel, airline flown or existing
membership in an airline loyalty programme. Today, Priority Pass offers
access to more than 600 airport lounges in over 300 cities in more than
100 countries. For more information, visit www.prioritypass.com or www.prioritypass.com/LoY2012/.
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